Terms of Service

Last updated: November 4, 2026

1. Who we are

The 1club network at 1club.me ("the network") is run by 1club EOOD ("1club", "we", "us"), a company registered in the Commercial Register of Bulgaria under UIC 208644166, VAT number BG208644166, with its registered office and address for correspondence at 10 Tsar Osvoboditel Blvd., floor 3, 1000 Sofia, Bulgaria. Email: support@1club.ai.

The authorities that supervise our activity are the Commission for Personal Data Protection (https://www.cpdp.bg) for personal data and the Commission for Consumer Protection (https://kzp.bg) for consumer protection.

2. These terms

These terms are a contract between you and 1club about your use of the network: the website 1club.me, your 1club account, and the connection for AI assistants at mcp.1club.me. You accept them when you create an account or make a booking through the network. Please read them together with our Privacy Policy and Cookie Policy.

The service you book (the court, class, coach session, event, membership or pass) is provided by the club. Where the club has published its own terms for that service, they apply between you and the club, and where they differ from these terms on the service itself, the club's terms prevail.

1club.ai, our software for clubs, has separate terms for the businesses that use it.

3. What the network is

The network is a free service that helps you find sports and fitness clubs, see their schedules, prices and availability, and book with them. 1club is an intermediary: we are not the provider of the clubs' services and we are not a party to your contract with a club.

The clubs on the network offer their services as businesses. Your contract for a service is with the club, which is responsible for providing it, for its quality and safety, and for your consumer rights in relation to it.
Independent professionals, such as personal trainers and coaches, can also be listed. Your contract for a session with one is with that professional, who is responsible for providing it, and their profile, prices and places come from them.
Club pages, prices, schedules, photos and policies come from the clubs. We review each club before it is listed, but we do not check every detail, so the club's own information prevails.
Some places shown on the network are not on 1club. They come from open map data such as OpenStreetMap and Overture, are marked as not on 1club, cannot be booked here and may be out of date. Whoever runs such a place can claim it or ask us to remove it.
We charge players nothing for using the network and add no booking fee: the price you see is the club's own price.

4. Your account

You must be at least 18 to create an account, or at least 14 with the consent of a parent or guardian, who is then responsible for the account. To book for a child, add the child as a household member to your own account.
Give accurate details and keep them up to date. Clubs rely on them to contact you about your bookings.
Your account is for you. Keep your sign-in details secret and tell us at once if you think someone else is using your account.
When you add a household member or another player to a booking, you confirm that you are allowed to share their details for that purpose and that they know the club will receive them.
You can stop using the network at any time and delete your account yourself under My Account, or ask us to by writing to support@1club.ai.

5. Bookings and purchases

How a booking is made

Before you confirm, you see the service, date and time, the price, how and when you pay, and the club's booking and cancellation rules. When you confirm, your booking is sent to the club, and your contract with the club is formed once the booking is confirmed on screen. We send you a confirmation by email; the club may also contact you about it.

Payment

Bookings made on the network are currently paid to the club, at the club, unless the booking screen says otherwise. Where a club takes payment online, for example for a membership or a pass, you pay through the club's payment provider (Stripe, myPOS or DatecsPay). The club, or the company that sells on its behalf, is the seller: your payment goes to it, and it issues any receipt or invoice. 1club never sees your card details.

Changes, cancellations and no-shows

Whether you can cancel or change a booking, until when, and whether a cancellation or no-show costs anything, are set by the club and shown before you book. The club may also cancel or change a booking, for example if a court becomes unavailable or a class is cancelled; it will tell you and handle any refund under its rules and the law.

Right of withdrawal

Under EU consumer law (Article 16(l) of Directive 2011/83/EU, applied in Bulgaria by the Consumer Protection Act), there is no 14-day right of withdrawal from a contract for leisure services that is for a specific date or period, such as booking a court, a class, a coach session or an event ticket. For other purchases, such as a membership or a pass, the club's terms tell you whether you have a right of withdrawal and how to use it; any such right is exercised against the club.

Problems with a booking

If something goes wrong with the service itself, contact the club first. If you cannot resolve it, write to us and we will help you reach the club. Your statutory rights against the club, including in respect of services that do not match what was agreed, are not affected.

6. How results are ordered

When you search, results are ordered by these factors, in this order of importance:

first, when you search for a day or time, whether the club can take you then: clubs with free courts, places in classes or coach time come first, and fully booked ones follow with their next free time;
then how well a club's name matches what you typed, within the sport and filters you chose;
then the distance from the location you searched or allowed us to use;
and, where nothing else separates them, the club's name in alphabetical order. If you choose to sort by distance, rating (the average 1club rating, then the number of 1club reviews) or newest on the network, your choice replaces this order.

No club can pay for a higher position, and there are no sponsored results. Places that are not on 1club are listed separately from the clubs that are.

Coaches and independent professionals are listed separately from clubs. When you search near a location, they are ordered by distance: a coach at a club by the distance to that club, an independent professional by the distance to the nearest place they teach at or to their own address, or as zero when you are inside the area they travel to. Those with no place to measure from, such as professionals who teach only online, come after them.

7. Reviews

Only people who attended a booking at a club made through 1club can review that club on 1club, once the booking has ended, so every 1club review comes from a verified visit. A club's page and its listing may also show the club's rating on Google, marked with Google's name: that rating comes from Google, and 1club does not check the reviews behind it or count them in 1club ratings. We do not pay for reviews, and clubs cannot edit, hide or delete 1club reviews.

Describe your own, real experience, and keep it relevant to the club.
Do not post anything unlawful, defamatory, hateful, threatening or obscene, or anything that infringes someone else's rights.
Do not include other people's personal data, such as names or photos of other customers or staff who have not agreed.
Do not post reviews in exchange for a payment or benefit, and do not review a club you own, work for or compete with.

Your name and profile photo, the date of your review and what you booked (such as the class or court) are shown with your review. A club can report a review it believes breaks these rules; 1club staff then decide whether to keep or remove it, and if we remove your review we tell you why. A club can also reply publicly to your review, and we let you know when it first does. You can ask us to remove your own review at any time.

After your rating you may answer a few short questions about the club, such as how friendly the staff were. We publish these answers only added up across reviewers, as counts from a club's most recent answers, and only once a question has at least five answers. When at least 70% of them say the same thing, the club can be found by it in search filters, for example as having friendly staff. We ask the same questions of everyone, whatever rating they gave. A private note you write for the club is sent only to that club and is never published.

8. Acceptable use

When using the network, you must not:

break the law or help anyone else to do so;
make bookings you do not intend to use, or bookings in someone else's name without their permission;
harass clubs, their staff or other players;
copy or collect content or data from the network by automated means, except through our documented API and AI assistant connections and within their limits;
attempt to gain unauthorised access, test our security without permission, or disrupt or overload the network;
pretend to be someone else or misrepresent your relationship with a club.

9. Content and intellectual property

The network, its design, software and our own texts belong to 1club or our licensors and are protected by intellectual property law. You may use them only to use the network for yourself. Club content belongs to the club.

You keep the rights in what you post, such as reviews and photos. You grant 1club a free, non-exclusive licence, valid worldwide, to host, display, translate and share it on the network and in our apps and connected services, for as long as it is shown there.

10. Reporting illegal content

Our single point of contact for users and for authorities under the EU Digital Services Act (Regulation (EU) 2022/2065) is support@1club.ai. You can write to us in English or Bulgarian.

To report content you believe is illegal, such as a review, a photo or a club listing, send us: a clear explanation of why it is illegal, the exact web address of the content, your name and email address (unless you report certain offences involving children), and a statement that you believe in good faith that the report is accurate and complete. We confirm receipt, review the report diligently and objectively, and tell you what we decided.

If we remove or restrict content you posted, or suspend your account, we tell you why and how to contest it. You can contest the decision free of charge by replying to it within six months, and a member of our team will review it again. You can also use a certified out-of-court dispute settlement body or go to court. We moderate by human review; we do not use automated tools to remove content.

11. AI features

Search uses AI to understand what you type. It can misread a request, so check the club, time and price before you confirm.

If you connect an AI assistant to your account at mcp.1club.me, it acts on your instructions: bookings, waitlist changes and cancellations it makes for you are binding on you as if you made them yourself. You can disconnect it at any time. The assistant's provider is responsible for the assistant itself.

12. Availability and changes to the service

We work to keep the network available and accurate, but we do not guarantee that it will always be available or free of errors. We may change, add or remove features. We will not remove access to a booking you have already made through the network: it remains with the club, which will continue to contact you about it.

13. Liability

1club is responsible for running the network with reasonable care and skill. The club, not 1club, is responsible for the services you book, for what happens at its premises and for the information it publishes; we act promptly to correct or remove information we learn is wrong or unlawful.

Nothing in these terms limits or excludes liability for damage caused intentionally or by gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law, nor the mandatory rights you have as a consumer. Within those limits, 1club is liable for slight negligence only for damage that was foreseeable when you started using the network and that typically results from a breach of these terms.

14. Suspension and termination

We may restrict, suspend or close an account if it is used in serious or repeated breach of these terms or of the law, for example for fraudulent bookings, abuse or illegal content. Where appropriate, we first warn you. We tell you the reasons and how to contest the decision.

You may close your account at any time. Bookings you have already made remain between you and the club.

15. Changes to these terms

We may change these terms, for example when the network or the law changes. We will tell you about important changes by email or on the network at least 30 days before they take effect, unless a change is required sooner by law. If you do not agree, you can close your account before the change takes effect; if you continue to use your account afterwards, the new terms apply. Bookings already made continue under the terms in force when you made them.

16. Applicable law and disputes

These terms are governed by Bulgarian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory rules of the law of your country of residence.

Please contact us first at support@1club.ai so that we can try to resolve any complaint. If we cannot, you can refer a consumer dispute to an alternative dispute resolution body: in Bulgaria, the conciliation commissions of the Commission for Consumer Protection, 4A Slaveykov Square, 1000 Sofia, https://kzp.bg, or the body in your own country. When we reply to a complaint we cannot resolve, we will tell you whether we agree to take part in that procedure. Disputes may be brought before the competent courts of Bulgaria; as a consumer, you may also go to the courts of the country where you live.

If any provision of these terms is found invalid, the rest remain in force.

17. Contact

1club EOOD, 10 Tsar Osvoboditel Blvd., floor 3, 1000 Sofia, Bulgaria. Email: support@1club.ai.